Refund and Cancellation Policy

Send all requests/questions by email to contact@katana-legend.com

Returns

Our policy is 30 days, as per our warranty. If 30 days have passed since you received your package, we unfortunately cannot offer you a refund or exchange. Please note that it is normal for handmade items to sometimes have very minor defects. Alteration of the products will result in the termination of said warranty. If you have any doubts about your product, please contact us by email with pictures of your problem.

In order to return an item, you must provide proof of purchase, documentation that the item has not been used or is in the same condition as when received, and the reason for the return.

Cancellation before shipping

Cancellation requests must be made by contacting us via email or phone BEFORE the item is shipped. Please note that cancellations cannot always be guaranteed due to the speed of shipping.

Refunds (if applicable)

To be eligible for a refund, your return must be received by our warehouse and in unused condition. It will be subject to a return inspection for quality purposes. If the inspection is positive, the price of the item will be automatically refunded to your credit card or original payment method within a few business days.

Please note that delivery charges cannot be refunded in the event that the customer misses the delivery of his parcel and does not collect it from the carrier’s branch or dedicated relay point within the time limit imposed.

If the customer wishes to have the package returned to sender, a payment link will be sent by e-mail to pay for the return of the package.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, first recheck your bank account.
Next, contact your credit card company or bank: it may take some time for your refund to be officially posted, depending on the processing times of your credit card company or bank.
Finally, if you have done all of the above and still have not received your refund after the 6th business day following the initial cancellation/refund notice sent via email, please contact us immediately at contact@katana-legend.com or by phone. We will be happy to work with you if you have any questions regarding this process.

Sale Items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Exchanges or replacements (if applicable)
All exchanges and replacements must be requested by contacting contact@katana-legend.com as part of our 30 day warranty policy. To be eligible for an exchange, your original item must be unused and in the condition in which it was received. If you believe you have received a defective, damaged or incorrect item, please contact us for further evaluation.

Customs

All parcels to USA and Europe are NOT subject to customs duties.

In the event that a customer who has chosen UPS or SF EXPRESS as a delivery method is subject to customs clearance fees and he/she refuses or forgets to pay them, the package will be returned to sender and the reshipment will be billable to the customer.

If a customer wishes to cancel an order and receive a refund after refusing to pay customs clearance fees, a deduction of 40 euros (equivalent to delivery charges) will be withheld from the refund.

Customized katana, engraved katana

Customized products, once prepared in our workshops, cannot be reimbursed.